If the Status says 'Connection not available', look into Host connection log to diagnose the issue.Īgent can't connect to an Internet-ID server Go to Dashboard and make sure that the Status says 'Ready for connection' and Internet-ID code has been generated.Right-click the Host icon and select Settings for Host.

Verify that Host has successfully connected to an Internet-ID server. Host can't connect to an Internet-ID server the network device that provides access to the internet, such as a router, is working.the remote PC is turned on and can access the internet.Remote PC is turned off or there is no internet access Agent can only be started manually by the user. If you use Agent instead of Host, make sure that the Agent window is open. If you can't see the Host icon, refer to the Host service won't start article. The Host icon must be visible in the system tray. Make sure the Host is running on the remote PC. Refer to Update Remote Utilities for update instructions. Make sure you update the program-both Viewer and Host- to the most recent version. Version mismatch between Viewer and Host can lead to unexpected program behavior. Remote Utilities is outdated or version mismatch Possible causes along with their solutions are listed below.

The connection thumbnail in the Viewer address book keeps showing the 'Offline' status. You cannot connect over the internet using the Internet-ID connection.

Remote utilities viewer cannnot connect